In this session, we'll explore how the Campus Support team at Infinite Campus collaborates with PSU's Authorized Contacts to deliver smooth and efficient support. Attendees will gain valuable insights and best practices for optimizing their support experience, ensuring timely and effective resolutions.
What you’ll learn: Where to Find Answers and Information
- Utilizing the Sandbox for testing
- Engaging with the Infinite Campus Community
- Effective troubleshooting techniques for Infinite Campus
Understanding Authorized Contacts
- Expectations of an Authorized Contact
- Adding, changing, or removing Authorized Contacts
Working with Campus Support
- Communication via phone support
- Accessing and navigating the Case Portal
- Understanding case routing processes
- Collaboration opportunities with support teams
- Notifications regarding case updates
- Closing a support case
